Ticket Website HQ - Concerts, Sports and Theater


Ticket Website HQ Frequently Asked Questions

Question 1:
Do you offer a ticket guarantee?

Yes, our 100% ticket guarantee ensures that your tickets will arrive in time for the event, be the exact seats you ordered from our website, be authentic, legitimate tickets guaranteed for event entry and will be refunded if your event is canceled. Please read our Ticket Guarantee.


Question 2:
Is my information kept safe and secure?

Yes, Ticket Website HQ safeguards your transaction from fraud, privacy and other dangers. Our ticket guarantee ensures absolutely securely, you can have peace of mind when placing an order with Ticket Website HQ. Please read the Ticket Website HQ Terms and Conditions.


Question 3:
What if the event is canceled or rescheduled?

If an event is permanently canceled, Ticket Website HQ will coordinate with the selling broker to provide the purchaser a full refund of the ticket price including any service fees. TicketWebsiteHQ.com may require the purchaser to return the tickets to be eligible for this refund. Please read our Terms and Conditions or Contact Us for assistance.


Question 4:
What types of payment do you accept?

All major credit cards are accepted for payment (MasterCard, Visa, American Express, Discover, need their tickets and so on). Because we network with so many ticket brokers, we can offer the largest selection of tickets online! If you would like to order by phone, please go to the Contact Us page.


Question 7:
Will my seats be together?

Yes. When you purchase a group of tickets, they are always seated together unless otherwise noted. In rare cases, tickets will be listed as piggyback which means that the tickets are split into 2 rows but directly behind / in front of each other.


Question 8:
Is it legal to sell tickets above face value? What is the difference between a broker and a scalper?

Yes, it is legal to sell tickets for more than face value. This is not ticket scalping! A broker is a licensed business that can provide customer service, a ticket guarantee, policies and more. A scalper cannot provide any of that! Ticket Website HQ is a trusted broker and we do not encourage ticket scalping. As a broker, we ensure you that our operations abide by all ticketing laws, guidelines and regulations. Ticket Website HQ abides by all ticket reselling laws and we take this matter very seriously.


Question 9:
When will my tickets arrive?

Tickets are typically shipped within 1 business day of the order (unless otherwise noted). There are a few options for delivery through FedEx including next day and overnight. If you select e-tickets or ticketfast tickets, the tickets will be emailed to you quickly so you can print your tickets at home or from any computer with a printer.

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